Privacy Policy
What we collect, why, who sees it and how to ask us to delete it.
VietnamQuest collects very little. This policy explains what we collect, why, who may see it and how you can ask for access, correction or deletion, following the principles of Malaysia’s Personal Data Protection Act 2010.
What do we collect, and why?
The main thing we receive is the WhatsApp message you choose to send. It may include your name as shown on WhatsApp, your number and the trip details you share, such as month, days, group and interests.
We use it for one purpose: to answer your enquiry and suggest a route. The pre-filled message behind our buttons may carry a short reference code, which tells us which page or tool you used.
What does the website itself collect?
No analytics or advertising trackers are loaded at the moment. If that changes, we will update this page before it takes effect and ask for your consent where the law requires it.
Our planning tools calculate in your browser, using only the numbers you type. Nothing is sent to us unless you press the button to send a result on WhatsApp.
Who sees my information?
Your WhatsApp messages are read by the VietnamQuest team. With your agreement, we pass your trip details to the licensed travel agency you choose, so you do not repeat yourself. We tell you which agency before we do it.
Beyond that we share your information only if the law requires it. WhatsApp itself is run by a separate company under its own terms.
How long do we keep it?
We keep an enquiry for as long as we need it to answer you and follow up on the trip you asked about. When it is no longer needed, or when you ask, we delete it from our records.
What are my rights?
You may ask to see the information we hold about you, ask us to correct it, withdraw your agreement to share it with an agency or ask us to delete it. Message us on WhatsApp with your request. We will confirm what we hold and act on your request.
How do we protect it?
We limit access to the people who answer enquiries and keep your details out of public pages. If you are not comfortable sharing something, leave it out; we can still suggest a route.
Where can I read more?
See our contact page for how to reach us, the how we help page for the agency introduction, the terms of use and the disclaimer.
Keep planning
Prices, schedules and entry rules change. Check the details with the airline, the attraction or your travel agency close to your travel date.